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At today’s Question Time of the Riigikogu, Minister of Public Administration Arto Aas answered Krista Aru’s question about the State Shared Service Centre.

Krista Aru pointed out that the customer satisfaction surveys of the State Shared Service Centre indicate that the IT management systems still do not work properly. At the same time the agencies have employed accountants and human resources managers. She wished to know whether the Minister of Public Administration considered this situation natural.

Minister of Public Administration Arto Aas noted that the developments in the State Shared Service Centre were generally satisfactory. “This agency has not been spoken about much; other agencies in the area of administration of the Ministry of Finance, like the Tax and Customs Board or Statistics Estonia, are more known.” He said that the State Shared Service Centre is an agency that provides financial, HR and payroll accounting services to state agencies. “State agencies can focus on their main activities, and all support services are provided by a common centre of excellence,” he added.

“The State Shared Service Centre has indeed been showing very good results for several years already,” the Minister said. “For the last three years, the customers have been satisfied with the services of the State Shared Service Centre, and their customer satisfaction has grown, being 8.3 points of 10, which is a very high indicator,” he added.

“We have to take into account that any changes and the movement of people from the ministries to the Shared Service Centre are problematic and complicated. Changes always cause such emotions and fears. Getting used to this new service may also be difficult in the beginning,” he said. “The fact that the general opinion is positive is also proven by the fact that more and more new agencies join the State Shared Service Centre every month. Soon all ministries will be there, and cultural institutions are joining, and the centre is also given new functions,” Aas added.

The Minister of Public Administration also spoke of the plan to give the State Shared Service Centre more functions and also a greater role in organising procurements. “Some institutions are already organising their procurements through the State Shared Service Centre, first of all the Government Office, the Ministry of Finance, and the Ministry of Justice with their agencies. If that model works and customer satisfaction is as high as in the case of other services, then it should be expanded,” Aas said. “At the moment it is voluntary, it is not mandatory to use the services of the State Shared Service Centre, but if we see that it is successful and effective, and if everybody is satisfied with the service, then we will see how more and more services of this field are transferred to one centre of excellence.”

Minister of Public Administration Arto Aas also answered Kersti Sarapuu’s question about the administrative reform, Raivo Põldaru’s question about the management of the cars belonging to the ministries, and Arno Sild’s question about forced merger of local governments.

Minister of Health and Labour Jevgeni Ossinovski, in the capacity of the Prime Minster, answered the question about nominating the candidate for the member of the European Court of Auditors, submitted Tarmo Tamm, Martin Helme and Külliki Kübarsepp, the question about the employment of prisoners, submitted by Monika Haukanõmm, and the question about the financing of health care, submitted by Marika Tuus-Laul.

Verbatim record of Question Time (in Estonian): http://stenogrammid.riigikogu.ee/et/201610121300

Riigikogu Press Service
Marie Kukk
+372 631 6456; +372 58 213 309
Questions: press@riigikogu.ee